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Terms and conditions of sale

This English version is provided for convenience only. In case of discrepancy, the French version prevails.

Article 1 – Introduction

TTT Société de Transport en Commun par Train Touristique (hereinafter “Le Petit Train de Bastia” or “the Company”) is a company offering guided tours of the city of Bastia on a tourist train. These general terms and conditions of sale (T&Cs) govern the relationship between the Company and its customers.

Article 2 – Definitions

Article 3 – Purpose

The purpose of these T&Cs is to define the conditions under which tickets are sold and services are provided by the Company. They apply to all ticket sales and services carried out by the Company, whether at the Bastia tourist office or directly from the driver.

Article 4 – Prices

Ticket prices for train rides are set according to ticket categories (adults, children and organised groups) and any discounts granted. Prices are shown in euros, including all taxes, and may be changed at any time. Timetables and prices are shown on the Company’s website.

Article 5 – Booking terms

Tickets may be reserved and purchased at the Bastia tourist office or directly from the train driver. Bookings are subject to availability. Organised groups, as defined, consist of at least 10 people.

Article 6 – Payment terms

Payments may be made in cash or by cheque to the driver, and by bank card at the Bastia tourist office, subject to acceptance by the Company.

Article 7 – Issue of tickets

Tickets are issued on paper only. The ticket must be shown to the driver before boarding the train.

Article 8 – Changes and cancellations

Customers may change or cancel their booking up to 48 hours before departure, subject to availability. After this deadline, no refund or exchange is possible.

Article 9 – Refunds

In the event of cancellation by the Customer under the conditions set out in Article 8, the Company will refund the price of the tickets, excluding any administration fees. Tickets bought at the tourist office will be refunded at the tourist office, and those bought from the driver will be refunded by the driver. In the event of cancellation or change by the Company, the Customer will be fully refunded.

Article 10 – Timetables and routes

Timetables and routes of the train rides are available on the Company’s website. Departures are guaranteed from 4 passengers. If fewer than 4 passengers are present, the departure is cancelled. The Company reserves the right to change timetables and routes where necessary or for reasons beyond its control, without entitling anyone to compensation or a refund.

Article 11 – Liability and insurance

The Company is responsible for the proper performance of the services provided, in accordance with these T&Cs. The Company holds professional liability insurance. The Customer is responsible for their own safety and that of the people accompanying them. The Customer must comply with the safety instructions given by the Company and the Driver.

Article 12 – Access and safety conditions

Customers must comply with the safety rules and the instructions of the Driver on board the train. Children under 12 must be accompanied by an adult. Animals are allowed on board provided they are kept on a lead and do not disturb other passengers. Bulky luggage and dangerous objects are not permitted.

Article 13 – Lost property

Items found on board the train must be handed to the Driver or to the Bastia tourist office. Items may be collected by their owners on presentation of proof of identity.

Article 14 – Complaints

Any complaint about a service provided by the Company must be sent by registered letter with acknowledgement of receipt to the Company’s address, or by email to the email address shown on the Company’s website, within 30 days of the date of the service concerned.

Article 15 – Personal data protection

The Company collects and processes Customers’ personal data in compliance with the regulations in force. The data is used to manage bookings, issue tickets and perform the services. Customers have the right to access, rectify, delete and object for legitimate reasons, which they may exercise by contacting the Company.

Article 16 – Intellectual property

The Company’s trademarks, logos, texts, images and other content are protected by intellectual property law. Any reproduction, representation or use without the Company’s prior authorisation is prohibited.

Article 17 – Applicable law and jurisdiction

These T&Cs are governed by French law. In the event of a dispute, the parties will endeavour to find an amicable solution. Failing that, the French courts alone will have jurisdiction.

Article 18 – Changes to the terms and conditions of sale

The Company reserves the right to change these T&Cs at any time. Changes take effect as soon as they are published on the Company’s website and apply to bookings made after that publication. Customers are invited to check the T&Cs regularly for any changes.

Article 19 – Final provisions

If any provision of these T&Cs is declared void, it will be deemed unwritten, without affecting the validity of the other provisions. The failure of either party to exercise its rights under these T&Cs shall not be interpreted as a waiver of those rights.

Company details

TTT Société de Transport en Commun par Train Touristique – Le Petit Train de Bastia. Registered office: 1507 Route de St André – Villa Thalassa – 20620 Biguglia – Email: petittrain.bastia [at] gmail.com – Phone: 06 09 37 00 54.

Last updated: 25/04/2023